CARING FOR YOUR AKOYA 

 

Our hope is for your AKOYA piece to be part of your world for years to come. But with this hope comes with some tender loving care instructions to ensure the longevity of your AKOYA piece. 

DRY CLEANING YOUR AKOYA - When dry cleaning your AKOYA please take it to a trusted, specialty dry cleaner, preferably members of the DRYCLEANING INSTITUTE OF AUSTRALIA.  Our garments are very delicate and must be cleaned in the appropriate solvent; please ensure your dry cleaner uses Hydrocarbon or Green Earth products, with strict limitations on amount of water, reduced chemical action and low drying temp

WASHING AT HOME - Hand wash or gentle machine wash in a garment bag, in cold water.  Do not bleach or wring.  Pull into shape and dry in the shade, preferable inside out.  When ironing, use a cool iron on the wrong side of the garment. 

 

 

SHIPPING INFORMATION

These delivery terms apply to purchases from Akoya

AUSTRALIA - EXPRESS & STANDARD SHIPPING

Service                         Estimated Dispatch Time                         Estimated Delivery Time                      Cost

Express Shipping        Before 2pm AEST Monday to Friday       1-3 Business Days (Metro Areas)         $15AUD

Standard Shipping      After 2pm AEST Monday to Friday          3-5 Business Days (Metro Areas)         Free

For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that AKOYA is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.

 

 INTERNATIONAL - STANDARD SHIPPING ONLY

Estimated Dispatch Time                      Estimated Delivery Time                         Cost

 

After 2pm AEST Monday to Friday       5-14 Business Days (Metro Areas)          Capped at $25AUD

For International deliveries we use Australia Post for shipping of standard orders. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that AKOYA is not liable for any delay in delivery. This Delivery Table may be updated at our discretion at any time where necessary.

International shipping costs do not include any taxes or duties. Orders are shipped on a Delivery Duty Unpaid (DDU) basis which means you may have to pay additional fees charged by the relevant Customs Service. This must be paid by the recipient directly to the Customs Service before the parcel is released for delivery. AKOYA is not responsible for and will not reimburse any of these charges and duties incurred. 

LATE DELIVERIES - We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. 

 DELIVERY PROCESS - Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

 LOST OR DAMAGED GOODS - If your order is lost or damaged in transit, please contact AKOYA within 7 business days of placing your order so that we may assist you.

TAXES & DUTIES - International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. AKOYA reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. 

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. 

For more information on taxes, duties and customs regulations please contact your local customs office directly.

RETURNS POLICY

At AKOYA, we pride ourselves on our designs, and craftsmanship. In the instance that you change your mind, or your purchase is not suitable or the piece is faulty, the following terms and conditions apply. 

This policy applies to all purchases made online through the ‘AKOYA eBoutique’ (located at hhtp://akoyaresort-lounge.com.au).
 

RETURN CONDITIONS

The conditions of AKOYA providing a refund or credit are that:

  • the goods are returned to the original purchase location within 14 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion of AKOYA in which case only an AKOYA eBoutique credit will be offered;

  • the items are in their original condition, meaning that:

  • all tags are still intact;

  • the items are in their original packaging; and

  • the items have not been worn, altered, damaged or washed.  This clause does not apply where an item has a manufacturing defect which has been brought to our attention within 2 weeks of the purchase date.

 

AKOYA EBOUTIQUE RETURNS

Please note that eBoutique returns must be returned to AKOYA within 14 days of the purchase having been received. 

Full-Priced Items - Full-priced items purchased from the AKOYA eBoutique may be returned and then a refund or AKOYA eBoutique credit (at your election) will be issued, provided that the conditions in this Policy are satisfied.

Sale Items - ‘Sale’ or ‘markdown’ items purchased from the AKOYA eBoutique may only be returned for AKOYA eBoutique credit, provided that the item(s) meet the conditions for full-priced item returns.

Exchanges of AKOYA eBoutique Purchases - Unfortunately, due to styles selling out quickly, we cannot offer exchanges on AKOYA eBoutique purchases as your requested item may sell out prior to us receiving your return. If your purchase meets the return conditions, you are able return your item and purchase an alternative item.

 

RETURN PROCEDURE
The item(s) must meet the requirements outlined in this policy. Returns will not be accepted without an approved RETURN CODE. Please fill out the Contact Us Section, on the AKOYA web site, outlining the reason for return.  All returns must be sent via registered post. The return address does not have a ‘Drop Off’ option. Send the completed returns form with your return item(s) to:

Akoya Returns

3 Remita Court

Alexandra Hills

QLD 4161

Returned items must be received at the address above within 14 business days of AKOYA eBoutique issuing the RETURN CODE.
 

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

AKOYA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by AKOYA. 

Late Returns - Your item(s) should be sent back to us within 14 days. Return outside these timeframes may be accepted at the discretion of AKOYA and may only be refunded as an online store credit. 

REFUND POLICY

AKOYA eBoutique, returns are processed in accordance with our processing procedures. Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers. You will receive an email from AKOYA Customer Care when your refund has been processed.

 

ACKNOWLEDGMENT AND ACCEPTANCE

Your purchase from the website indicates that you have had sufficient opportunity to access the Terms and contact us with any questions, that you have read, accepted and will comply with the Terms, and that you are eighteen (18) years or older, or have the consent of a legal guardian who is eighteen (18) years or older.  You must not order products or services from us if you are under eighteen (18) years of age or do not have the consent of a legal guardian who is eighteen (18) years or older. If you do not agree to these Terms and Conditions, please do not use our website.

USE OF THIS WEBSITE - You must only use this website for lawful purposes and agree not to use it in a way that violates our rights or the rights of any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and that you may only download, print or use content for this purpose. You must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website without our prior express written consent. 

ONLINE SHOPPING - When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary to the delivered product depending on your monitor and computer equipment. We cannot guarantee that the product images on our website are an exact representation of the actual products you receive. If you're unhappy with your delivered product, please review our Returns Policy.

 ORDERS - We reserve the right to accept or reject an order for any reason, including due to unavailability of product, an error in the price, image or the product description, error in your order or inability to adequately verify the purchaser details.

 

 PRODUCT AVAILABILITY - Because stock quantities are not updated in real time, items may be sold out at time of purchase. If a sold out item is purchased, you will be notified by e-mail as soon as possible and offered a refund, AKOYA eBoutique store credit or suitable replacement. If your order is cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. We cannot provide rain checks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.

 

 VARIATION OF PRODUCTS AND PRICE - You agree to pay the purchase price for the products as specified on the website from time to time plus any applicable delivery charges. We may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

PAYMENT - All prices are quoted in, and orders are calculated, in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.

We only accept payment by MasterCard, Visa and PayPal and we reserve the right to vary our accepted payment methods at any time without notice. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.

We will always act to protect the details of your payment and purchase however in the absence of negligence, we will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

CANCELLING AN ORDER - Once your order has been placed you cannot cancel the order. At your request, we are unable to cancel an order or stop an order from being dispatched. If you have incorrectly placed an order please refer to our Returns Policy.

 

COPYRIGHT, TRADE MARKS AND OWNERSHIP OF RIGHTS - The copyright, trademarks and other intellectual property rights contained within this website, business, products and branding are owned by or licensed to us and are protected by Australian and international laws. Unless prior written permission from us has been is obtained, the use or misuse of any copyright, trademarks or intellectual property is forbidden.

Intellectual Property includes but is not limited to:

  • all present and future rights to intellectual property including inventions and improvements, trade marks (whether registered or common law trademarks), patents, designs, copyright, imagery, any corresponding property rights under the laws of any jurisdiction;

  • all rights in respect of an invention, discovery, trade secret, secret process, know-how, concept, idea, information, process, data, formula or work product; and

  • all work product developed in whole or in part by us.

LIMITATION OF LIABILITY - To the extent permitted by law, we exclude all express or implied representations, conditions, guarantees and terms relating to our products and services, this website and this agreement, including but not limited to:

implied or express guarantees, representations or conditions of any kind, which are not stated in these Terms or which cannot be excluded by law; the quality or fitness for purpose of our goods and services;

the website or the products being unavailable; and any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the website, inability to access or use the website, the products, the services, the late supply of products, or the Terms, even if we were expressly advised of the likelihood of such loss or damage. To the maximum extent permitted under law, where our liability cannot be excluded, our total liability arising out of or in connection with the products, the services or the Terms and this website and its content, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise. 

INDEMNITY - You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of the Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.

DISCLAIMER - The information contained on this website is provided by us in good faith. To the best of our knowledge, the information is accurate and current. However, we and our directors, officers, employees, consultants or agents do not make any representation or warranty as to the reliability, accuracy or completeness of the information.

We reserve the right to cancel and refund any order for $0 or part order where a product is listed at $0 or a Gift Card is listed at less than face value. Promotional codes can only be used once per customer.  We reserve the right to cancel any order in which it appears that multiple accounts have been set up for the same customer. 

DAMAGE TO COMPUTERS OR OTHER DEVICES - We take reasonable steps to ensure that our website is free from viruses or other malicious or dangerous content, however we cannot guarantee that use of this website will not cause damage to your computer or other devices. We will not be liable for any loss or damage caused by any such content that may infect your computer due to the use of this website or any website linked to it. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

You must not misuse this website by introducing technologically harmful material, including but not limited to, viruses and trojans or by attempting or actually breaching the website’s security mechanisms.

 

THIRD PARTY WEBSITES - This website may contain links to third party websites. We are not responsible for the condition or content of those websites as they are not under our control. You access those websites and/or use the website's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by us of the websites or the products or services provided on the website.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external website. Any concerns regarding an external link, should be directed to its responsible website administrator or webmaster.

PRIVACY - We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines. Your privacy is very important to us and we will always act to protect your information. 

PROMOTIONS AND OFFERS - AKOYA eBoutique may offer unique offers for a specific promotional activity from time to time. These offers may be redeemed for shipping or product discounts for specific time periods. Code based promotions must be entered and applied at the checkout to redeem. Offers are valid exclusively in our AKOYA eBoutique and cannot be transferred to another location, extended or combined with any other offer. This offer is available to customers who receive the offer directly from AKOYA and cannot be forwarded or shared with other customers. Normal refund policy applies.  

We may run competitions and promotions throughout the year. Competitions and promotions may have their own separate terms and conditions which will apply in addition to these Terms. Please carefully read those terms and conditions before entering or participating in a competition or promotion.

WEBSITE CHANGES - These Terms may be amended from time to time with notice, and we reserve the right to amend these Terms at our sole discretion, without prior notice and without incurring any liability to you. Your use of this website following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check these Terms prior to each use of the website.

WEBSITE UNAVAILABILITY - We will not accept responsibility if this website is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

CORRECTION OF ERRORS - Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversights on this website please contact us.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of the Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.

 

GOVERNING LAW - We operate this website from our offices in Australia; however this website may be accessed throughout Australia and overseas. The laws of Australia govern these Terms. We make no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.

ENTIRE AGREEMENT - These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. 

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©2019 by Akoya.